Jerry Fritz

Jerry Fritz has dedicated a lifetime to training and professional speaking. With his trademark 120% energy and enthusiasm, he has conducted training on a variety of topics including culture change, management & supervision, sales and how they impact customer experience. His career has included the following responsibilities: inside sales, national sales, new business development, customer service training manager, corporate training manager, division manager, and Dean. His experiences have included positions with: General Motors, Adams Central High School, North American Van Lines, Inc., M. S. Carriers, Roto-Rooter Services Company, Catenation, the University of Wisconsin-Madison, Woodgrain Millwork, and Pikes Peak Community College.

He has been a featured speaker for Inc. Magazine, the International Customer Service Association, the Customer Service Management Journal, SMEI and SME affiliate chapters, Help Desk Institute,, and other professional organizations. His speaking and training opportunities have taken him to all 50 US states, throughout Canada, Ireland, and England.

Jerry is a contributing author to several books including: Celebrate Selling the Consultative Relationship Way, Breakthrough Customer Service, Best Practices in Customer Service, Success Is A Team Effort, and Sizzling Customer Service.

He has presented to and provided training for a wide variety of professional disciplines including manufacturing, distribution/logistics, health care, transportation, finance, technology, and a number of service providers.

An enthusiastic and motivational leader, Jerry is dedicated to helping managers and a variety of professionals gain new knowledge and skills to make behavior changes that positively impact business results. He focuses on real-world practical solutions that can immediately translate to successes in all customer interactions.

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