Industries Served

IICEM training is beneficial to both product and service organizations. The training helps organizations include all their employees in their mission of delivering superior and seamless customer care.

Businesses of all sizes and types (B2B and B2C) have benefited from using the structured approach to customer satisfaction and retention. Also, departments within the government who intend to improve their efficiency, effectiveness, and customer satisfaction have benefited from the training.

On-line teams, such as telesales and support contact centers, handle a great portion of the direct customer contact in many companies today. These teams play a fundamental role in the customer experience and are often the best place to start when building a structured customer experience management system in your company. With that in mind, IICEM has developed a curriculum (Call Center Special) tailored for on-line teams.


Sample Industries:

Banking, Consumer Goods, Distribution, Education, Government Services, Health Services, Insurance, Manufacturing, Technology, Telecom, Transportation, Utilities, etc.


Clients

AARP
Aflac
Agilent Technologies
Boost Mobile
Best Buy
Blue Cross & Blue Shield
Citi Bank
Coors
Colorado Photonics
Dell
FedEx
GE
Geek Squad

Hewlett Packard
Intel
Jay Group
Jeppesen
JDSU
L3 Communications
Minacs
Siemens
Sprint
Vanguard
Vestas


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