JoAnna Brandi

JoAnna Brandi is a consultant, a public speaker, and the author of two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action as well as a gift book on positive thinking 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World.

She is a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service. She has served on the adjunct faculties of the University of Wisconsin (Madison) and the Graduate School of Banking; she has served on the founding faculty of

She is a graduate of Dr. Martin Seligman's Authentic Happiness Coaching program - one of only 1000 trained worldwide, and is a founding member of the Positive Workplace International.

She is certified in Neuro Linguistics, The Art of Empowerment, and has studied Applied Creative Thinking as well Positive Psychology. Her FREE bi-weekly newsletter delivers insight and wisdom on creating positive, customer caring cultures to thousands of people worldwide for the last 15 years.

JoAnna serves a diverse group of organizations in a number of different capacities. Working as a resource for TEC/Vistage, an international organization of CEOs for over twelve years, JoAnna has coached, consulted and served as the "Chief Inspiration Officer" for CEOs, their executives and staffs nationwide. She is a popular speaker at conferences all over North America.

In her workshops and keynotes she motivates entire organizations to get passionate about customers and raise their "Positivity Ratios" at the same time. She uses email, telephone and video to keep her inspiring message and practical how-to's in the forefront of minds of the leaders and customer-facing employees. She specializes in creating more positive, strengths based workplaces where employees are motivated and customers are happy and loyal. She teaches Customer Loyalty and Positive Leadership.

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