International Institute of Customer Experience Management - IICEM is a premier training institute. We train employees in the concepts of customer experience design, development, and delivery that align with the corporate goals, strategies, and brand image.

IICEM is the leader in Customer Experience Management methodology and continues to pioneer breakthrough developments in the field.

IICEM approach helps organizations, achieve faster organizational transformation and realize quick Return On Investment (ROI).

Industries and Customers

IICEM training is beneficial to both product and service organizations. The training helps organizations include all of their employees in their mission of delivering superior and seamless customer care.

IICEM trains employees of large and small organizations from diverse industries and sectors, and we offer training globally. For more information about our industries and customers - read more

Testimonials

"I was riveted from the beginning to the end of the course. It is exactly what my company is struggling with. I am excited to make improvements based on this methodology."

See what other attendees are saying about our courses - read more

Our Team

Our staff consists of recognized experts in the field of Customer Experience Training and Company Transformations. Team Bios

Get in touch with us to find out more on how we can help your organization delight your customers. Contact Us